Help center
Frequently asked questions
tickets
Can I get a refund or exchange my ticket?
Refund : Refund are generally only issues to costumer who have trip insurance prior to the request of a refund. Exchange: We do not have a exchange policy
What if I lose or can’t print my tickets?
For check-in a chicly copy of tickets is not needed, we ask all guest to state the name that the reservation is under and present a correlating ID
What does the photobook consists of?
Our phonebook features images of our fleet of boats, showcasing their design and amenities, as well as photographs from previous events hosted with us. These include candid moments and memorable experiences shared by our guests, providing a glimpse into the atmosphere and quality of our services.
Do I need to print my ticket if I reserved through the website?
A printed ticket is not necessary for check-in. We kindly request that guests provide the name under which the reservation was made and present a corresponding form of photo identification upon arrival.
your visit
What if I didn’t receive my confirmation email?
Please contact customer service. info@statueliberty.com
Should I dress for the weather?
It’s necessary to dress for the weather. If you’re unsure whether to dress light or not it’s recommended that you bring a sweater or an extra layer of clothes to ensure you’re comfortable on your trip.
What is the Sky Assurance Weather Guarantee?
Weather is generally unpredictable, but we assure that unless there is extreme weather that renders the boat unable to sail, we will call or email prior.
Can I bring my pet?
Pets are permitted solely if it’s a service animal.
Can I bring food or drinks?
By policy you’d have to pay in order to bring personal food or drinks onto the boat.
Can I bring balloons?
Please contact us info@statueliberty.com
Can I take pictures?
Pictures are permitted with no limits. Snap to your heart’s content.